We Would Love to Hear From You
Have a question about VMS? Need help choosing the right plan? Want to explore a partnership? Reach out and we will get back to you within 4 business hours.
Support Hours
Monday to Friday
9:00 AM - 6:00 PM ET
Enterprise Support
Dedicated phone line
Available on Enterprise plan
Send Us a Message
Fill out the form below and our team will get back to you within 4 business hours.
Headquarters
United States
VMS operates as a distributed team serving customers worldwide. Our platform is hosted on enterprise-grade cloud infrastructure with data centers in the US and EU.
Response Time
Within 4 business hours
Our team monitors inquiries Monday through Friday, 9am to 6pm Eastern Time. Enterprise customers have access to 24/7 priority support with a dedicated account manager.
Frequently Asked Questions
How quickly will I hear back?
We respond to all inquiries within 4 business hours during support hours (Monday to Friday, 9am to 6pm ET). Urgent security issues are handled 24/7.
Do you offer phone support?
Phone support is available for Enterprise plan customers. All other plans receive priority email and chat support with fast response times.
Can I get a live demo before signing up?
Absolutely. Book a personalized demo at visitormanagementsystem.us/demo and our team will walk you through VMS for your specific use case and industry.
I need help with an existing account. Where do I go?
Email support@visitormanagementsystem.us with your account email and a description of the issue. Our support team will get back to you within 4 business hours.
Do you have a partner or reseller program?
Yes. We work with IT consultants, managed service providers, and workplace solution resellers. Email partners@visitormanagementsystem.us for program details and commission structure.
Prefer to See VMS in Action?
Skip the form and book a live demo. Our team will walk you through VMS for your specific industry and use case.