Delivery Management for Your Visitor Management System
Package tracking, photo proof of delivery, chain of custody logs, and instant recipient notifications. Built into the VMS visitor management platform to keep your mailroom organized and accountable.
Mailroom Management, Fully Automated
From the moment a package hits your loading dock to the second it is picked up, VMS tracks everything with zero manual effort.
Package Tracking
Log every incoming package with carrier, tracking number, recipient, and timestamp. Scan barcodes instantly and know exactly what arrived and when.
Photo Proof of Delivery
Capture a photo at intake and pickup for every package. Visual proof eliminates disputes over delivery condition and status.
Chain of Custody
Track every handoff from carrier to mailroom to recipient. A complete audit trail with timestamps and signatures at each step.
Recipient Notifications
Recipients get instant alerts via email, SMS, or Slack the moment their package arrives. Automatic reminders prevent packages from sitting unclaimed.
Mailroom Dashboard
A real-time view of all packages, pending, claimed, and overdue. Filter by recipient, carrier, date, or status at a glance.
Delivery Analytics
Track delivery volumes, peak times, and average pickup rates. Use data to optimise carrier performance and mailroom staffing.
Barcode Scanning
Scan package barcodes using a tablet camera or handheld scanner. Carrier and tracking details are auto-populated to speed up intake.
Aging & Escalation
Set rules for unclaimed packages and auto-escalate reminders after 24, 48, or 72 hours. Keep your mailroom clear and accountable.
From Delivery to Pickup in Four Steps
VMS creates a complete, accountable chain of custody for every package that enters your building.
Package Arrives
A delivery arrives at your mailroom or front desk. Staff logs it by scanning the barcode or entering details manually. A photo is captured.
Recipient Notified
VMS instantly sends a notification to the recipient via their preferred channel - email, SMS, Slack, or Teams - with package details.
Recipient Picks Up
The recipient comes to claim their package. They sign on the screen, and VMS logs the handoff with a timestamp and optional photo proof.
Chain Documented
The complete chain of custody - from carrier to mailroom to recipient - is recorded with timestamps, photos, and signatures for full accountability.
Trusted by Every Building That Receives Packages
Whether you manage a corporate mailroom, a university campus, or a multi-tenant building, VMS keeps every package accounted for.
Corporate Offices
Handle high volumes of employee packages, vendor deliveries, and inter-office mail across large campuses.
Multi-Tenant Buildings
Manage deliveries for multiple tenants from a central mailroom. Notify the right recipient in the right company.
Universities
Track student packages in campus mailrooms. Handle thousands of deliveries during move-in season without chaos.
Hospitals
Track medical supply deliveries, lab specimens, and personal packages for staff across departments.
Co-Working Spaces
Handle packages for dozens of member companies. Notify the right person at the right company every time.
Residential Complexes
Manage package deliveries for residents with locker integration, photo proof, and automatic pickup reminders.
Frequently Asked Questions
Common questions about VMS delivery management.
How does VMS delivery management work?
When a package arrives, your mailroom staff logs it by scanning the barcode or entering the details manually. VMS captures a photo, notifies the recipient instantly, and tracks the package until it is picked up. Every handoff is recorded with timestamps and signatures.
Can I scan package barcodes to log deliveries?
Yes. VMS supports barcode scanning via a tablet camera or a connected handheld scanner. Scanning auto-populates the carrier and tracking number, making package intake fast and error-free.
How are recipients notified when a package arrives?
Recipients receive instant notifications via email, SMS, Slack, or Microsoft Teams. You can configure automatic follow-up reminders for unclaimed packages after 24, 48, or 72 hours.
What is chain of custody tracking?
Chain of custody is a detailed record of every handoff a package goes through - from the carrier delivering it, to the mailroom staff receiving it, to the recipient picking it up. Each step is logged with a timestamp, the person responsible, and optional photo proof.
Can I manage deliveries across multiple buildings or locations?
Yes. VMS supports multi-location delivery management from a single dashboard. Each location can have its own mailroom operators, notification settings, and escalation rules while you maintain a centralized overview.
What happens to unclaimed packages?
VMS tracks package aging and sends automatic reminders to recipients. You can set escalation rules - for example, notify the manager after 48 hours and return to sender after 7 days. The mailroom dashboard highlights overdue packages so nothing falls through the cracks.
Does VMS integrate with major carriers?
VMS recognizes barcodes from all major carriers including USPS, UPS, FedEx, DHL, and Amazon. Tracking numbers are auto-linked so you can check delivery status directly from the VMS dashboard.
How much does VMS delivery management cost?
Delivery management is included in the VMS Professional plan at $36 per location per month. It is part of the full 6-module platform alongside visitor management, queue management, attendance tracking, and more.
Never Lose a Package Again
Every package tracked from the moment it arrives to the second it is claimed. Photo proof, chain of custody, and instant notifications included.
Included in VMS Professional - $36/month per location.